Dear Valued Customer,

Much of the country is in a short-term energy crisis right now.
Natural gas prices, electricity rates and oil prices all spiked amid the wide-spread blackouts in Texas and the bitter cold temperatures that have gripped much of the country recently.

Unfortunately, propane hasn’t been immune to these market forces.

Wholesale propane prices have nearly doubled in just the last few weeks. We’ve taken great pains to pass as little of that increase to our customers as possible. The retail price you are now paying is not nearly as high as the increase we’re seeing in wholesale costs.

It’s much like when coffee, milk or the price of any commodity rises. It’s not the local supermarket that is profiting. The sooner prices drop, the happier we’ll be.

Some good news

Most energy experts agree that this is a temporary market condition, and prices are expected to drop by early spring.

In the meantime, we may opt for partial fills to ensure we can get enough propane to all of our customers as quickly as possible. This is especially important because propane transport trucks are navigating tough road conditions to bring in more fuel as local propane companies work hard to meet surging propane demand.

Another benefit of doing temporary partial fills is that it will reduce the impact of today’s higher prices on our customers. We can do a fill-up when spring arrives and prices fall.

Have confidence in us

We have secure storage capacity and we maintain strong relationships with multiple propane suppliers. We are doing everything possible to ensure we can deliver—even if other companies cannot—no matter the cost or difficulty we face.

We also have programs that can help you keep payments manageable. Many of these plans start when winter is done, but they can help make things easier for you going forward.

Rest assured, we’ll do everything possible to keep your propane costs fair.

Please reach out to us if you have any questions or concerns.